FAQ

Here you can view the answers to the most frequently asked questions by our users. If you can not find an answer to your own question, do not hesitate to contact us using the contact form.

Ordering

Payment

Delivery

Following your order

I have just received a Teleflora bouquet or a message from the florist

Our products

  • Do you do bridal bouquets? Do you do customised bouquets?
  • Promotional offers

    Our loyalty programme

    Ordering

    What information do I need to order?

    First of all, check when the person who will be receiving your order will be available to take delivery before choosing a date and time slot. We will then ask you to provide as much information as possible to assist our associated florist in making the delivery.

    On the order form, you will be asked to enter:

    The name, address and telephone number of the recipient.

    Any door codes, floor or staircase numbers and any other observations which might be helpful to the florist.

    What is the latest time I can order for same day delivery?

    At Teleflora we offer 4 hours flower delivery all-year round, including Sundays and public holidays.

    Monday to Friday: order before 17:00 and your flowers will arrive the same day or the date of your choice.

    Saturday: order before 13:30 and your flowers will arrive the same day or the date of your choice.

    Sunday: order before 13:30 on Saturday and your flowers will be delivered on Sunday morning or the date of your choice.

    Holidays: same rules apply, depending on whether the holiday falls from Monday to Friday, Saturday or Sunday.

    Payment

    Which payment methods are accepted on your site?

    Which payment methods are accepted on your site?

    Can I pay by cheque?

    Yes, if you respect the following conditions:

    Send us your order by post accompanied by your payment by bank cheque in euros, made out to Servicio de Transmisiones Florales, S.L.U., to the following address:

    Servicio de Transmisiones Florales, S.L.U.

    Avenida de Josep Tarradellas, 8-10,

    Piso 7, Puerta 3,

    08029, Barcelona, Spain

    Please also send us:

    The recipient's full postal address, and telephone number.

    The name of product you wish to send and the price.

    The message you wish to enclose (optional).

    Remember to add 9.95€ to the price of your product for delivery.

    As soon as we receive your order, we will give it our full care and attention.

    What should I do if my payment is not accepted?

    If your payment failed, you may ask to be contacted by our Customer Service to complete your order.

    Please note: Your bank details are not stored on our server. You will have to re-enter your order if it was not validated.

    If your payment was refused, please contact your bank or financial establishment.

    Delivery

    Do you deliver everywhere in Spain?

  • We deliver everywhere in Spain (including Balearic Islands, Canary Islands, Ceuta and Melilla), Andorra and Gibraltar.

    Delivery cost: 9.95€.

    Do you deliver to other countries?

    We are exclusive Spanish member of TELEFLOR INTERNATIONAL, which has over 60000 affiliated florists outside Spain and is established in the majority of countries in the world. Please, select the recipient country.

    Do you deliver to public places (churches, cemeteries, function rooms...)?

    Yes, the bouquets are handcrafted by our local florist and personally delivered.

    Do you deliver on Sundays and public holidays?

    Yes, We deliver on Sundays and public holidays everywhere in Spain and the globe.

    Can you deliver at a specific time?

    We cannot guarantee delivery at a specific time, but we offer several time slots each day.

    What happens if the recipient is absent?

    To see our conditions of delivery, Click here.

    Following your order

    I made a mistake in the address, the name or the delivery date. What should I do?

    Teleflora composes and dispatches your orders almost instantaneously.

    Please contact our Customer Service department as quickly as possible, so that your changes can be taken into account before delivery.

    Please have your order reference to hand to help our staff process your request as quickly as possible.

    The product does not correspond to my order (size, composition, accessories). What should I do?

    In the event that your order has not been fulfilled correctly, Teleflora is committed to finding a solution. Please check with your recipients that they have received the products that you ordered before registering your complaint by telephone or email. We will always take your complaint seriously and will do everything we can to provide a solution.

    I have just received a Teleflora bouquet or a message from the florist

    I don't know who sent the bouquet. I didn't find a message with the bouquet.

    Every order is accompanied by a message card, which may be at the bottom of the bouquet. If you cannot find it, you can contact our Customer Service with the order reference printed on the address label.

    If there is no name at the bottom of the message, this means that the sender wishes to remain anonymous and Teleflora has agreed not to divulge his or her identity.

    I found a message from the florist in my letterbox.

    This means our florist came to your home and was unable to deliver your bouquet. Please call the number provided on the message.

    What should I do if the bouquet is damaged?

    If the bouquet is damaged, please contact our Customer Service.

    Our staff will be able to help you more quickly if you can provide the order reference.

    This number can be found on the order confirmation e-mail or invoice.

    Our products

    Do you do customised bouquets? Do you do bridal bouquets?

    Each week, our catalogue is updated according to the season and the calendar. This is why it always features more than fifteen different products. Our descriptive texts are also specifically composed to inform you about the nature and origin of our products.

    We have chosen to orient our catalogue towards seasonal compositions that can easily be tailored to all occasions. For more detailed advice or personalised compositions, please contact us.

    Servicio de Transmisiones Florales, S.L.U.

    Avenida de Josep Tarradellas, 8-10,

    Piso 7, Puerta 3,

    08029, Barcelona, Spain

    If you have a special request for delivery of a large quantity of a particular product, our Marketing Department is here to help. Please contact us.

    Do you do special arrangements for funerals?

    Teleflora offers the option to deliver specific floral arrangements for funerals, which require special care and attention in terms of the choice of flowers, the florist's expertise and the delivery of sometimes voluminous compositions.

    Our promotional offers

    Promotional offers are special 'non-catalogue' offers selected exclusively for club members by Teleflora.

    How can I take advantage of these offers?

    Subscribe to our "Newsletter" (IN SPANISH ONLY) by going to the bottom of this page and filling the subscribe to newsletter form.

    I can't read your e-mails

    In each of our offers, you will find a link (generally at the beginning of the email: "Para visualizar correctamente el mensaje accede a la versión on-line ". By clicking on this link, you will open a browser window containing the offer.

    If the problem persists, check that your computer authorises this type of link or contact our Customer Service.

    Your promotional offer doesn't work

    Please note that our offers have a time limit and are available in limited quantities. When an offer can no longer be fulfilled, you will be redirected to our catalogue.

    I have a reduction code. How do I use it?

    On the payments page, in the 'gift tokens and advantage code' section, enter your code.

    NB: the discount code cannot be combined with any other offers, is non-refundable and can be used for as many orders as you wish during its validity period.

    I forgot to enter my discount code

    All reductions must be validated before payment is completed and cannot be attributed retrospectively.

    How do I unsubscribe from the Teleflora Newsletter?

    At the bottom of each of our promotional emails, there is a link allowing you to reduce the frequency of the emails you receive or to unsubscribe permanently.

    To change your preferences, click here.

    Our loyalty programme

    What advantages do I get with the Teleflora Club?

    Joining is easy and free of charge and you will benefit from a reduction on your 4th order and on every 3rd order thereafter: 10% of the total value of your last 3 purchases of flowers or chocolates (excluding delivery).

    What do I do if I've lost my Teleflora Club access codes?

    Go to the Club Teleflora section, enter your email address, and your codes will be sent to you immediately by email.