Our Commitments


1 - Customer Service

Our Customer Service is accessible by telephone on +34 902 342 342 Monday to Friday from 09:00 to 13:30, 16:30 to 20:00 and Saturday from 10:00 to 13:30, including public holidays, and by e-mail at our Customer Service.


2 - Quality guarantee

Our florists will use only the most rigorously selected and freshest flowers to compose your bouquet and will arrange a delivery attempt with the recipient of your order.

We will try that the bouquet you ordered is as similar as possible to the one you receive. However, be aware that varieties, colors and container may vary due to local availability.


3 - >Total Security

Teleflora.es accepts the following credit cards :
VISA    AMEX    MASTERCARD

Teleflora.es has entrusted its payment system to a service company specialising in on-line payment security. We guarantee the total confidentiality of your bank details, which are protected by the SSL protocol, whereby access rights are automatically validated for all payments by credit card and all exchanges are scrambled to ensure their confidentiality. We can neither access nor store information concerning your credit card.


4 - Privacy Policy

Teleflora adheres strictly to the Ley Orgánica 15/1999, de 13 de Diciembre, de Protección de Datos de Carácter Personal with regard to all personal information you may communicate to us when placing an order on our web site. This personal information is protected, declared to the CNIL and exclusively reserved for use by our production personnel. You have the right to access, modify, correct or delete any personal information concerning you.
You may exercise this right by emailor contacting us at Servicio de Transmisiones Florales, S.L.U. - Avenida Josep Tarradellas 8-10, Piso 7 Puerta 3, 08029 Barcelona, Spain